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ABOUT TELECARE SERVICE
FREQUENTLY ASKED QUESTIONS
How much does the service cost for the first month?
What if I cannot get to the phone in time to answer?
What happens if I cancel the service?
What if I am going on vacation?
How do I change the "check-in call schedule"?
What if I want to schedule more than one check-in call per day?
How much does the service cost for the first month?
There is no charge for the balance of the calendar month during which you subscribe to the service. The first month for which you will be billed is the month following the month when you sign-up.
What if I cannot get to the phone in time to answer?
When you set up your account, you can set the system to retry your call up to ten times before sending the emergency notification. You can select the choices that best suit your needs.
What happens if I cancel the service?
The service will discontinue calls from the day following your cancellation request. Fees that have been paid in advance for the service will not be refunded for the balance of the month.
What if I am going on vacation?
At any time you can update the call profile, either by entering the Sentry Telecare website and logging in, or by calling us at 1-888-280-8717. The system provides for you to specify periods of absence during which automatic check-in calls will not be placed. The service will automatically stop and start on the dates you specify according to the instructions you provide.
How do I change the "check-in call schedule"?
Using your username and password number, Log-in and in the "My Call Profiles" box, click on your name or if you are the caregiver recipient ??
What if I want to schedule more than one check-in call per day?
The Sentry Telecare service provides for one, two or three scheduled calls per day. You can schedule those calls as is convenient for you. For example you could specify automatic calls to be placed at 7:00 AM, 12:30 PM and 8:45 PM.
Contact Us Today or Sign Up For Phone Check-In & Medical Alert Service
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