ABOUT THE SENTRY TELECARE SERVICE HOW TELECARE WORKS
A. Daily Telephone Check-in Service – Scheduled Calls
You will schedule one to three daily check-in telephone call(s) that will be made at the time you choose.
Sentry Telecare makes the scheduled daily check-in call(s). You answer the telephone call from your existing telephone.
When you answer the check-in call a recorded voice prompts you to either;
a. Press one to indicate all is well; or
b. Press two to request assistance from your Contact Person(s)
If the check-in call is not answered, or if one or two is not pressed when the call is answered, then Sentry Telecare's interactive voice response system immediately calls your Contact Person(s).
Check-in Early: Telecare clients who receive a daily check-in call can check-in early and cancel the daily check-in call for that day. For example – if the check-in call is set for 11:00 AM, at anytime between midnight and 10:55AM, the scheduled call can be canceled. Your subsequent check-in calls will resume as scheduled. See how it works below:
B. Daily Telephone Self Check-in Service
You will schedule a daily check-in call at a time convenient to you; typically one call during the evening (recommended).
At any time after midnight on the day of a scheduled call, but sooner than 5 minutes before your scheduled check-in call, you can Self Check-in by telephoning the Telecare client administration number and following the directions provided. See how it works below:
If you do not check-in before your scheduled call, Sentry Telecare will call you at the scheduled time and ask you to: a.) Press one to indicate all is well; or b.) Press two to request assistance from your Contact Person(s)
If the check-in call is not answered, or if one or two is not pressed when the call is answered, the Telecare system immediately calls your Contact Person(s).
Telephone the Telecare client administration toll free number
1-888-643-5228 and on prompt enter your PIN number and your Password number (both obtained when you sign up).
On prompt press two to check-in today.
You will be asked to confirm that you want to check-in now by pressing one.
You will then be informed that you have successfully checked in for that day.
When you use Sentry Telecare you control the following:
How many times you receive a call per day (Up to three calls)
The exact time of your daily call, or calls
The number of times the service will retry you before making the medical alert call to your designated contact person(s); and the time interval between those calls.
Your vacation scheduler, which will stop and start the service for a specified time period.
Who will be your primary contact person, and who will be your alternate contact person.
The greeting that the you will hear when you answer a check-in call.
The greeting that your contact person hears if receiving a medical alert.
