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RUOK SERVICE BY SENTRY TELECARE

Sentry Telecare services, for individuals and Visit the Ivrnet website Ivrnet is a communications service provider with a uniquely deep understanding of voice applications. Their technologies are designed to help businesses reduce overhead; improve performance; and enhance customer satisfaction through improved communications and cutting edge automation. Their applications are delivered through phone networks and the Internet. As a result, Sentry Telecare RUOK services are accessible by you and your customers 24/7/365 days a year, throughout North America.

By accessing their account through the Sentry Telecare website, our RUOK clients have complete administrative control of their client database and the call profile for each of the users of their RUOK program. The Sentry Telecare RUOK service generates check-in and notification telephone calls as specified by each of the user call profiles located in the Sentry Telecare client database. Using the internet, or the Sentry Telecare toll free telephone service, the service provides clients with full access to administrative functions and all information related to their program.

Benefits of RUOK Service offered by Sentry Telecare

1. There is no new computer equipment to acquire, program, operate, or maintain. All that is required is a computer connected to the internet.
   
   
2. Cost: $12.00 or less a month for each person enrolled in your RUOK program.
   
   • Call toll free – 1-888-280-8717 for additional information
   
   
3. Automated check-in calls and, in the event of a check-in call not being answered; an medical alert protocol is automatically triggered that notifies you contact point by telephone, and optionally by email and facsimile.
   
   
4. Enjoy centralized, secure over-the-internet administration of your entire RUOK Program.
   
   
5. Experience the flexibility in the creation and maintenance of call profiles for each enrolled person:Select the days of the week the user desires a check-in call.

• Select how many times the person will receive a check-in call each day (up to three calls).
  
  
• Set the exact time of each user’s daily check-in call, or calls, and re-set the time as required.
  
  
• Set the number of times the service will retry the check-in call before making the medical alert call to your contact person(s); and the time interval between those calls. The user does not have to wait, or be present for, the first call.
  
  
• Indicate the phone number that will be your primary contact point and the phone number that will be your alternate contact point (optional).
  
  
• User’s daily call logs may be viewed over the internet to view in real-time each user’s daily call log.
  
  
• Use the vacation scheduler to stop and start the service for a specified time period for any user.
  
  
• Record a greeting that the user will hear when a check-in call is answered. (Optional)
  
  
• Record a greeting that the contact person will hear which identifies the user when receiving a medical alert. (Required)

Why subscribe to the RUOK Service from Sentry Telecare?

• No capital investment required. Subscribe today and deliver RUOK service to your users tomorrow. It is that easy.
  
  
• User friendly over-the-internet administrative procedures. Manage your user call profiles with a few key strokes.
  
  
• No contract to sign and no sign-up or hidden fees. Pay for only the number of persons enrolled in your program each month.
  
  
• Benefit from:
  • Having access to our high speed sophisticated computer systems that are located in a secure data center.
• Using flexible and robust computer systems supported by redundant back-up systems and protected against electrical power outages.
  

The Sentry Telecare RUOK Service Makes Sense

• The Telecare service is easy to use for both the administrator and the check-in call recipients.
  
  
• A central contact point for all administration and medical alert notifications.
  
  
• A PowerPoint (PDF) presentation is available (on request – 1-888-280-8717) to use as a learning tool and administration guide.
  
  
• Our Telecare RUOK Service is affordable.
  
  
• How will your RUOK Program work for your users?

	Administrator will schedule one to three daily check-in telephone call(s) that will be made on the days of the week and at the time the user chooses.
	Sentry Telecare makes the scheduled daily check-in call(s). The user answers the telephone call from his/her existing telephone.
	When the check-in call is answered a recorded voice prompts the user to either; a. Press one to indicate all is well; or b. Press two to request assistance from the Contact Person
	If the check-in call is not answered, Sentry Telecare's interactive Telecare RUOK system immediately calls your Contact Person(s).

* RUOK is sometimes referred to as R U Okay, R U OK or Are You Okay?